Panorama Luxury Chalet – KRISTALL

Payment Arrangements & Deposit

For the processing of the payments your registered credit card data or the data of the direct bank transfer are used. 20% of the accomodation price on booking, 80% of the overnight stay price 30 days before arrival. The local tax and the amount for cleaning and laundry or the security deposit will be charged 48 hours or 2 days before arrival.

Security Deposit

The security deposit will be released or credited in the first week after departure or after checking the object. ATTENTION: Without security deposit, a key handover can not take place. A deposit in cash is not possible.

Check-In

By means of an authorized message, you will receive the code and name for your key box (check the point Keys) on your mobile number as well as parallel to your e-mail address at 16:00 on the day of arrival. Unfortunately, an earlier check-in is not possible.

Keys

The check-in takes place directly at your booked object. An exact and supplementary explanation you will receive 2 days before arrival by mail.

Parking Place

2 parking spaces are available in the parking garage. Open the right door of the parking garage with the code. Behind the door on the wall at head height you will find a switch that allows you to open and close the garage door. Please use only the designated parking space to avoid misunderstandings.

Check-Out & Key Return

The apartment as well as the parking place must be left no later than 9:30 am on the day of departure. A check-out at a later time is not possible.

Bed Linen And Kitchen Equipment

1 bed set per person (1 x sheet, 1 x pillow case, 1 x duvet cover and 3 towels) is available. Each toilet is equipped with 2 rolls of toilet paper. In the kitchen you will find 2 tea towels or a kitchen roll.

Hygiene Products

Please note that these are holiday apartments so there are no toiletries and hairdryers in the bathroom.

Cancellation Fee

Changes and cancellations up to 31 days before arrival are free.
Changes and cancellations within 31 days will be charged with 100% of the total price. A resignation must be made in written form.

Exception:
CORONA holiday guarantee: 0% risk & 100% security
More information